OFFICE POLICIES

Cancellation /No-show policy

Thank you for entrusting your care to PARU. When you schedule an appointment with PARU we set aside enough time to provide you with the highest quality care. Should you need to cancel or reschedule an appointment please contact our office as soon as possible, and no later than 48 hours before your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment. Please see our Appointment Cancellation/No Show Policy below:

Appointment Policy Arriving late will deprive you of valuable treatment time. To avoid delaying the next patient, your treatment will end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. Arriving more than 15 minutes late may result in the cancellation of your appointment and the $100 cancellation fee. We encourage you to schedule at least two weeks in advance or upon checkout of a current service to reserve the most convenient time for your schedule.

Cancellation Policy -To best serve you as well as our other clients: Please contact the office via phone, email, or text AT LEAST 48 hours before your scheduled appointment date and time to cancel an appointment. Failure to cancel an appointment without a 48 hour notice or failure to show up (No Show) for a scheduled appointment may result in an automatic fee of $100.00 per toxin appointment, and $250 per filler appointment. We require a working credit card on file to make an appointment.

Arriving late will deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. Arriving more than 15 minutes late may result in the cancellation of your appointment and the $100 cancellation fee. In the event a patient has incurred three (3) documented “no-shows” and/or “same-day cancellations,” the patient will be subject to dismissal from PARU. The patient’s chart is reviewed and dismissals are determined by PARU, no exceptions.

New patients:

a. Appointment must be cancelled at least 48 hours prior to scheduled appointment time.

b. In the event of a documented “no-shows” and/or “same-day cancellations,” the patient will be dismissed from the practice and not be able to rebook an appointment.

c. In the event a patient arrives late as defined by “late arrival” to their appointment, the patient may be subject to dismissal from PARU.

Any No Show or Cancellation Fees on an account must be paid before scheduling another appointment. Clients who have prepaid for package deals who are No Shows or have Late cancellations for their scheduled appointments will automatically be deducted the cancellation fee from the package balance and must pay the balance to continue treatment.

By scheduling an appointment, you are agreeing to our cancellation policy. **Please understand we value our time with each client and specifically reserve a staff member, a room, and equipment just for you. We never double book to ensure that each client receives a relaxing and individualized treatment.** We thank you for your cooperation and understanding.

Failure to cancel an appointment without a 48-hour notice for a scheduled appointment will result in an automatic fee of $100.00 per toxin appointment and $250 per filler treatment. All sales are final NO refunds. PARU requires have signed a release statement from you when a credit card is used to pay for a procedure or hold an appointment. If there is ever a dispute with the credit card company regarding this transaction, then we need to have the ability to provide personal information to the bank or credit card organization. We value your privacy and promise that the staff at PARU will provide no protected health information to the credit card unless those details are necessary to resolve a dispute.

Gift Certificate & Gift Card Policy:

Gift Certificates and Gift Cards are non-refundable and cannot be redeemed for cash or gratuities. Payment/Return/Refund Policies Payment for all individual treatments is due at the time of treatment, and all packages/pre-paid services must be paid in full at the time of purchase unless otherwise agreed upon. After 7 calendar days from purchase or after initiation of a treatment package, whichever comes first, packages/pre-paid services are non-refundable. Any unused portion of a package/pre-paid services may be eligible for store credit towards other procedures/products/Gift Cards within one calendar year from your original purchase. We do not offer refunds on services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome it cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results.

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 14 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 14 days for the same product only. If the original form of payment was cash, PĀRU will issue a check. This must be done in person.

Treatment Outcomes: We will be honest in all our dealings with you as our trusted client. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you.

Prices & Promotions: We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website, Facebook, and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase. All prices are subject to change without notice.

No Refunds. All sales are final, and the Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.

Personal Belongings Personal belonging are the full responsibility of the spa guest and should be kept in your possession at all times. PARU is not responsible for lost or damaged items.

Practice-Patient Relationship We love our clients but sometimes we have to reserve the right to refuse service at any time, to anyone, for any reason.

Full Disclosure Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically, and which are medically appropriate for you. If you have any questions, at any time, please ask!

We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our office.